Customer Relations

Learn how other companies are leveraging information technology to provide smoother, faster customer service.

What do your clients really want when they hire you? Here are 6 steps to help you deliver quality service that will keep them coming back for more!

Consumer trust in online privacy has been low. Here is what industry leaders are doing as proactive measures to gain consumer confidence.

A recent study shows that two-thirds of the customers who leave a company do so because they feel they have received inadequate care

What can you learn from this Silicon Valley giant about customer service?

Read about what some of the financial services industry's leaders are doing to retain key customers in the coming years.

How to accept credit cards through your web site.

Accepting credit cards is a great way to increase the amount of the average sale for your business, offer customers more payment convenience -- and send your blood pressure through the roof from time to time.

Does a small crafts shop have anything to teach large companies about customer relationship management? Grace Butland, a business consultant and writer, owned and operated Variations American Crafts Gallery in Riverton, Conn., for 10 years. What she learned there holds true anywhere, as this two-part series shows.

Grace Butland, a business consultant and writer, owned and operated Variations American Crafts Gallery in Riverton, Conn., for 10 years. While some people believe they learned everything they need to know in kindergarten, Butland believes her small business taught her everything she needs to know about CRM.