Dealing with clients – even unhappy ones – is a fact of life when you have a small business. Here’s how to deal with them the right way.

In times of tough competition, it is essential to hold on to your existing clients even as you try to rope in new ones. Here are 6 tips that will ensure that your clients continue to retain their trust in your small business and stick to you for life.

If you can't be reached, you can't sell. Learn about why so many businesses are expanding their communications by adding a toll free number. After all, are you really going to make your customer foot the bill to spend money on your product?

Many business owners focus on getting the sale, which is understandable. However, many small businesses don't have a solid follow up plan in place, which helps to both close sales and encourage repeat business.

Of all the entities that influence your business success, perhaps none are as important as your customers. CRM, or Customer Relationship Management, can help you create customer relationships that are both profitable and effective

Good customer service is critical to your business. Here are some tips on how to provide effective customer service.

Understanding customers is critical to your business' success and survival. Here's why and how to improve your understanding of your customers.

Following up on customers is very important for a business. Here are some strategies on successfully doing so.

Email etiquette and efficient phone skills come in handy when you're dealing with an online customer.

In the rush to find more business, most small business owners erroneously focus only on new customers. This is a mistake, and results in neglecting the existing customer base - a small business's bread and butter in the marketplace.