Acme Consulting will be formed as a consulting company specialising in marketing of high-technology products in international markets. Its founders are former marketers of consulting services, personal computers, and market research, all in international markets. They are founding Acme to formalize the consulting services they offer.
Highlights
Acme Consulting offers high-tech manufacturers a reliable, high-quality alternative to in-house resources for business development, market development, and channel development on an international scale. A true alternative to in-house resources offers a very high level of practical experience, know-how, contacts, and confidentiality. Clients must know that working with Acme is a more professional, less risky way to develop new areas even than working completely in-house with their own people. Acme must also be able to maintain financial balance, charging a high value for its services, and delivering an even higher value to its clients. Initial focus will be development in the European and Latin American markets, or for European clients in the United Kingdom market.
1.3 Keys to SuccessAcme Consulting is a new company providing high-level expertise in international high-tech business development, channel development, distribution strategies, and marketing of high-tech products. It will focus initially on providing two kinds of international triangles:
As it grows it will take on people and consulting work in related markets, such as the rest of Latin America, the Far East, and similar markets. It will also look for additional leverage by taking brokerage positions and representation positions to create percentage holdings in product results.
2.1 Company OwnershipAcme Consulting will be created as a Limited Company based in London, England, owned by its principal investors and principal operators. As of this writing, it has not been registered with Companies House and owners are still considering alternatives of legal formation.
2.2 Start-up SummaryTotal start-up expense (including legal costs, logo design, stationery and related expenses) comes to £18,350. Start-up assets required include £32,000 in current assets (office furniture, etc.) and £25,000 in initial cash to handle the first few months of consulting operations as sales and accounts receivable play through the cash flow. The details are included in Table 2-2.
| Start-up | |
| Requirements | |
| Start-up Expenses | |
| Legal | £1,000 |
| Stationery etc. | £3,000 |
| Brochures | £5,000 |
| Consultants | £5,000 |
| Insurance | £350 |
| Expensed equipment | £3,000 |
| Other | £1,000 |
| Total Start-up Expenses | £18,350 |
| Start-up Assets | |
| Cash Required | £25,000 |
| Other Current Assets | £7,000 |
| Fixed Assets | £0 |
| Total Assets | £32,000 |
| Total Requirements | £50,350 |
| Start-up Funding | |
| Start-up Expenses to Fund | £18,350 |
| Start-up Assets to Fund | £32,000 |
| Total Funding Required | £50,350 |
| Assets | |
| Non-cash Assets from Start-up | £7,000 |
| Cash Requirements from Start-up | £25,000 |
| Additional Cash Raised | £0 |
| Cash Balance on Starting Date | £25,000 |
| Total Assets | £32,000 |
| Liabilities and Capital | |
| Liabilities | |
| Current Borrowing | £0 |
| Fixed Liabilities | £0 |
| Accounts Payable (Outstanding Bills) | £350 |
| Other Current Liabilities (interest-free) | £0 |
| Total Liabilities | £350 |
| Capital | |
| Planned Investment | |
| Investor 1 | £20,000 |
| Investor 2 | £20,000 |
| Other | £10,000 |
| Additional Investment Requirement | £0 |
| Total Planned Investment | £50,000 |
| Loss at Start-up (Start-up Expenses) | (£18,350) |
| Total Capital | £31,650 |
| Total Capital and Liabilities | £32,000 |
| Total Funding | £50,350 |
Start-up
The initial office will be established in top quality office space in London's Canary Wharf, as there are high quality office spaces with security and lobby areas. It is important for a high tech consulting company to spend money on high quality centrally located office space.
Acme offers the expertise a high-technology company needs to develop new product distribution and new market segments in new markets. This can be taken as high-level retainer consulting, market research reports, or project-based consulting.
3.1 Service DescriptionThe competition comes in several forms:
The business will begin with a general corporate brochure establishing the positioning. This brochure will be developed as part of the start-up expenses.
Literature and mailings for the initial market forums will be very important.
3.4 FulfilmentAcme Consulting will maintain the latest Windows and Macintosh capabilities including:
In the future, Acme will broaden the coverage by expanding into coverage of additional markets (e.g., all of Latin America, Far East) and additional product areas (e.g., telecommunications and technology integration).
We are also studying the possibility of newsletter or electronic newsletter services, or perhaps special on-topic reports.
Acme will be focusing on high-technology manufacturers of computer hardware and software, services, and networking, who want to sell into markets in the United Kingdom, Europe, and Latin America. These are mostly larger companies, and occasionally medium-sized companies.
Our most important group of potential customers are executives in larger corporations. These are marketing managers, general managers, sales managers, sometimes charged with international focus and sometimes charged with market or even specific channel focus. They do not want to waste their time or risk their money looking for bargain information or questionable expertise. As they go into markets looking at new opportunities, they are very sensitive to risking their company's name and reputation.
4.1 Market SegmentationLarge manufacturer corporations: Our most important market segment is the large manufacturer of high-technology products, such as Apple, Hewlett-Packard, IBM, Microsoft, Siemens, or Olivetti. These companies will be calling on Acme for development functions that are better spun off than managed in-house, for market research, and for market forums.
Medium-sized growth companies: Particularly in software, multimedia, and some related high-growth fields, Acme will offer an attractive development alternative to the company that is management constrained and unable to address opportunities in new markets and new market segments.
| Market Analysis | |||||||
| 2006 | 2007 | 2008 | 2009 | 2010 | |||
| Potential Customers | Growth | CAGR | |||||
| U.K. High Tech | 10% | 5,000 | 5,500 | 6,050 | 6,655 | 7,321 | 10.00% |
| European High Tech | 15% | 1,000 | 1,150 | 1,323 | 1,521 | 1,749 | 15.00% |
| Latin America | 35% | 250 | 338 | 456 | 616 | 832 | 35.07% |
| Other | 2% | 10,000 | 10,200 | 10,404 | 10,612 | 10,824 | 2.00% |
| Total | 6.27% | 16,250 | 17,188 | 18,233 | 19,404 | 20,726 | 6.27% |
Market Analysis
As indicated by the previous table and Illustration, we must focus on a few thousand well-chosen potential customers in Europe and Latin America, while also offering services to UK and US firms that want to expand into European markets. These few thousand high-tech manufacturing companies are the key customers for Acme.
4.3 Service Business AnalysisThe consulting "industry" is pulverised and disorganised, with thousands of smaller consulting organisations and individual consultants for every one of the few dozen well-known companies.
Consulting participants range from major international name-brand consultants to tens of thousands of individuals. One of Acme's challenges will be establishing itself as a real consulting company, positioned as a relatively risk-free corporate purchase.
4.3.1 Business ParticipantsAt the highest level are the few well-established major names in management consulting. Most of these are organised as partnerships established in major markets around the world, linked together by interconnecting directors and sharing the name and corporate wisdom. Some evolved from accounting companies (e.g. Arthur Andersen, Touche Ross) and some from management consulting (McKinsey, Bain). These companies charge very high rates for consulting, and maintain relatively high overhead structures and fulfilment structures based on partners selling and junior associates fulfiling.
At the intermediate level are some function-specific or market-specific consultants, such as the market research firms (IDC, Dataquest) or channel development firms (ChannelCorp, Channel Strategies, ChannelMark).
Some kinds of consulting are little more than contract expertise provided by somebody who, while temporarily out of work, offers consulting services.
4.3.2 Distribution PatternsConsulting is sold and purchased mainly on a word-of-mouth basis, with relationships and previous experience being, by far, the most important factor.
The major name-brand houses have locations in major cities and major markets, and executive-level managers or partners develop new business through industry associations, business associations, chambers of commerce and industry, etc., and in some cases social associations such as country clubs.
The medium-level houses are generally area specific or function specific, and are not easily able to leverage their business through distribution.
4.3.3 Competition and Buying PatternsThe key element in purchase decisions made at the Acme client level is trust in the professional reputation and reliability of the consulting firm.
4.3.4 Main Competitors1. The high-level prestige management consulting firms:
Strengths: International locations managed by owner-partners with a high level of presentation and understanding of general business. Enviable reputations which make purchase of consulting an easy decision for a manager, despite the very high prices.
Weaknesses: General business knowledge doesn't substitute for the specific market, channel, and distribution expertise of Acme, focusing on high-technology markets and products only. Also, fees are extremely expensive, and work is generally done by very junior-level consultants, even though sold by high-level partners.
2. The international market research company:
Strengths: International offices, specific market knowledge, permanent staff developing market research information on permanent basis, good relationships with potential client companies.
Weaknesses: Market numbers are not marketing, not channel development nor market development. Although these companies compete for some of the business Acme is after, they cannot really offer the same level of business understanding at a high level.
3. Market specific or function specific experts:
Strengths: Expertise in market or functional areas. Acme should not try to compete with Gloucestershire Research or Accenture, or Select in their markets with market research, or with ChannelCorp in channel management.
Weaknesses: The inability to spread beyond a specific focus, or to rise above a specific focus, to provide actual management expertise, experience, and wisdom beyond the specifics.
4. Companies do in-house research and development:
Strengths: No incremental cost except travel; also, the general work is done by the people who are entirely responsible, the planning is done by those who will implement it.
Weaknesses: Most managers are terribly overburdened already, unable to find incremental resources in time and people to apply to incremental opportunities. Also, there is a lot of additional risk in market and channel development done in-house from the ground up. Finally, retainer-based antenna consultants can greatly enhance a company's reach and extend its position into conversations that might otherwise never have taken place.
Acme will focus on three geographical markets, Europe, Latin America, and the United Kingdom, and in limited product segments: personal computers, software, networks, telecommunication, personal organisers, and technology integration products.
The target customer is usually a manager in a larger corporation, and occasionally an owner or president of a medium-sised corporation in a high-growth period.
5.1 Value PropositionAcme Consulting will be priced at the upper edge of what the market will bear, competing with the name-brand consultants. The pricing fits with the general positioning of Acme as providing high-level expertise.
Consulting should be based on £3,000 per day for project consulting, £1,500 per day for market research, and £7,000 per month and up for retainer consulting. Market research reports should be priced at £3,000 per report, which will, of course, require that reports be very well planned, focused on very important topics, and very well presented.
5.2 Sales StrategyThe sales forecast monthly summary is included in the appendix. The annual sales projections are included here in Table 5.2.
| Sales Forecast | |||
| 2006 | 2007 | 2008 | |
| Sales | |||
| Retainer Consulting | £140,000 | £350,000 | £425,000 |
| Project Consulting | £270,000 | £325,000 | £350,000 |
| Market Research | £122,000 | £150,000 | £200,000 |
| Strategic Reports | £0 | £50,000 | £125,000 |
| Other | £0 | £0 | £0 |
| Total Sales | £532,000 | £875,000 | £1,100,000 |
| Direct Cost of Sales | 2006 | 2007 | 2008 |
| Retainer Consulting | £21,200 | £38,000 | £48,000 |
| Project Consulting | £29,550 | £56,000 | £70,000 |
| Market Research | £57,250 | £105,000 | £131,000 |
| Strategic Reports | £0 | £20,000 | £40,000 |
| Other | £0 | £0 | £0 |
| Subtotal Direct Cost of Sales | £108,000 | £219,000 | £289,000 |
Sales Monthly
Sales by Year
At this writing, strategic alliances with Smith and Jones are possibilities, given the content of existing discussions. Given the background of prospective partners, we might also be talking to European companies including Siemens, Olivetti, and others, and to United States companies related to Apple Computer. In Latin America we would be looking at the key local high-technology vendors, beginning with Printaform.
5.4 MilestonesOur detailed milestones are shown in the following table and chart. The related budgets are included with the expenses shown in the projected Profit and Loss statement, which is in the financial analysis that comes in Chapter 7 of this plan.
| Milestones | |||||
| Milestone | Start Date | End Date | Budget | Manager | Department |
| Business plan | 10/1/2005 | 11/19/2005 | £3,500 | HM | Devpt |
| Logo design | 1/1/2006 | 2/1/2006 | £1,500 | TAJ | Marketing |
| Retainer contracts | 2/1/2006 | 12/31/2006 | £7,000 | HM | Sales |
| Stationery | 3/1/2006 | 4/15/2006 | £300 | JD | G&A |
| Brochures | 3/1/2006 | 4/15/2006 | £1,700 | TAJ | Marketing |
| Financial backing presentations | 4/1/2006 | 9/15/2006 | £7,000 | HM | Devpt |
| Initial mailing | 6/1/2006 | 7/1/2006 | £3,000 | HM | Sales |
| Office location | 1/15/2006 | 2/9/2006 | £3,000 | JD | G&A |
| Office equipment | 1/15/2006 | 2/19/2006 | £8,000 | JD | G&A |
| Other | 1/1/2006 | 12/31/2006 | £7,000 | ABC | Department |
| Totals | £42,000 |
The initial management team depends on the founders themselves, with little back-up. As we grow, we will take on additional consulting help, plus graphic/editorial, sales, and marketing.
6.1 Organizational StructureAcme should be managed by working partners, in a structure taken mainly from Smith Partners. In the beginning we assume 3-5 partners:
The Acme business requires a very high level of international experience and expertise, which means that it will not be easily leveragable in the common consulting company mode in which partners run the business and make sales, while associates fulfil. Partners will necessarily be involved in the fulfilment of the core business proposition, providing the expertise to the clients. The initial personnel plan is still tentative. It should involve 3-5 partners, 1-3 consultants, one strong editorial/graphic person with good staff support, one strong marketing person, an office manager, and a secretary. Later, we add more partners, consultants, and sales staff. Founders' resumes are included as an attachment to this plan.
6.3 Personnel PlanThe detailed monthly personnel plan for the first year is included in the appendix. The annual personnel estimates are included here.
| Personnel Plan | |||
| 2006 | 2007 | 2008 | |
| Partners | £96,000 | £175,000 | £200,000 |
| Consultants | £0 | £50,000 | £63,000 |
| Editorial/graphic | £12,000 | £14,000 | £17,000 |
| VP Marketing | £14,000 | £50,000 | £55,000 |
| Sales people | £0 | £30,000 | £33,000 |
| Office Manager | £5,250 | £30,000 | £33,000 |
| Secretarial | £5,250 | £20,000 | £22,000 |
| Other | £0 | £0 | £0 |
| Other | £0 | £0 | £0 |
| Total People | 7 | 14 | 20 |
| Total Payroll | £132,500 | £369,000 | £423,000 |
Our financial plan is based on conservative estimates and assumptions. We will need to plan on initial investment to make the financials work.
7.1 Important AssumptionsTable 7.1 summarises key financial assumptions, including sales entirely on invoice basis, payroll burden, and present-day interest and taxation rates.
We also assume 45-day average collection days, expenses mainly on net 30 basis and 35 days on average for payment of invoices.
| General Assumptions | |||
| 2006 | 2007 | 2008 | |
| Plan Month | 1 | 2 | 3 |
| Current Interest Rate | 8.00% | 8.00% | 8.00% |
| Long-term Interest Rate | 10.00% | 10.00% | 10.00% |
| Tax Rate | 25.42% | 25.00% | 25.42% |
| Other | 0 | 0 | 0 |
The following benchmark chart indicates our key financial indicators for the first three years. We foresee major growth in sales and operating expenses, and a bump in our collection days as we spread the business during expansion.
Benchmarks
Table 7.3 summarises the break-even analysis, including monthly units and sales break-even points.
| Break-even Analysis | |
| Monthly Revenue Break-even | £30,098 |
| Assumptions: | |
| Average Percent Variable Cost | 20% |
| Estimated Monthly Fixed Cost | £23,988 |
Break-even Analysis
The detailed monthly pro-forma income statement for the first year is included in the appendix. The annual estimates are included here.
| Pro Forma Profit and Loss | |||
| 2006 | 2007 | 2008 | |
| Sales | £532,000 | £875,000 | £1,100,000 |
| Direct Cost of Sales | £108,000 | £219,000 | £289,000 |
| Other | £0 | £0 | £0 |
| ------------ | ------------ | ------------ | |
| Total Cost of Sales | £108,000 | £219,000 | £289,000 |
| Gross Margin | £424,000 | £656,000 | £811,000 |
| Gross Margin % | 79.70% | 74.97% | 73.73% |
| Expenses | |||
| Payroll | £132,500 | £369,000 | £423,000 |
| Sales and Marketing and Other Expenses | £108,600 | £137,000 | £195,000 |
| Depreciation | £0 | £0 | £0 |
| Leased Equipment | £3,600 | £7,000 | £7,000 |
| Utilities | £9,000 | £12,000 | £12,000 |
| Insurance | £3,600 | £2,000 | £2,000 |
| Rent | £12,000 | £0 | £0 |
| Other | £0 | £0 | £0 |
| Payroll Taxes (National Insurance, etc) | £18,550 | £51,660 | £59,220 |
| Other | £0 | £0 | £0 |
| ------------ | ------------ | ------------ | |
| Total Operating Expenses | £287,850 | £578,660 | £698,220 |
| Profit Before Interest and Taxes | £136,150 | £77,340 | £112,780 |
| EBITDA | £136,150 | £77,340 | £112,780 |
| Interest Expense | £6,800 | £11,400 | £15,400 |
| Taxes Incurred | £31,516 | £16,485 | £24,751 |
| Net Profit | £97,834 | £49,455 | £72,629 |
| Net Profit/Sales | 18.39% | 5.65% | 6.60% |
Gross Margin Monthly
Gross Margin Yearly
Profit Monthly
Profit Yearly
Cash flow projections are critical to our success. The monthly cash flow is shown in the illustration, with one bar representing the cash flow per month and the other representing the monthly balance. The annual cash flow figures are included here as Table 7.5. Detailed monthly numbers are included in the appendix.
| Pro Forma Cash Flow | |||
| 2006 | 2007 | 2008 | |
| Cash Received | |||
| Cash from Operations | |||
| Cash Sales | £0 | £0 | £0 |
| Cash from Receivables | £401,800 | £791,055 | £1,044,934 |
| Subtotal Cash from Operations | £401,800 | £791,055 | £1,044,934 |
| Additional Cash Received | |||
| VAT Received (Output Tax) | £93,100 | £153,125 | £192,500 |
| HMRC VAT Repayments | £77,665 | £0 | £0 |
| New Current Borrowing | £30,000 | £100,000 | £0 |
| New Other Liabilities (interest-free) | £0 | £0 | £0 |
| New Fixed Liabilities | £50,000 | £0 | £0 |
| Sales of Other Current Assets | £0 | £0 | £0 |
| Sales of Fixed Assets | £0 | £0 | £0 |
| New Investment Received | £0 | £0 | £0 |
| Subtotal Cash Received | £652,565 | £1,044,180 | £1,237,434 |
| Expenditures | 2006 | 2007 | 2008 |
| Expenditures from Operations | |||
| Cash Spending | £132,500 | £369,000 | £423,000 |
| Bill Payments | £274,773 | £446,264 | £592,221 |
| Subtotal Spent on Operations | £407,273 | £815,264 | £1,015,221 |
| Additional Cash Spent | |||
| VAT Paid Out (Input Tax) | £41,288 | £70,049 | £93,583 |
| HMRC VAT Payments | £77,665 | £0 | £0 |
| Principal Repayment of Current Borrowing | £0 | £0 | £0 |
| Other Liabilities Principal Repayment | £0 | £0 | £0 |
| Fixed Liabilities Principal Repayment | £0 | £0 | £0 |
| Purchase Other Current Assets | £0 | £0 | £0 |
| Purchase Fixed Assets | £0 | £0 | £0 |
| Dividends | £0 | £0 | £0 |
| Subtotal Cash Spent | £526,225 | £885,313 | £1,108,804 |
| Net Cash Flow | £126,340 | £158,867 | £128,631 |
| Cash Balance | £151,340 | £310,207 | £438,838 |
Cash
The balance sheet shows healthy growth of net worth, and strong financial position. The monthly estimates are included in the appendix.
| Pro Forma Balance Sheet | |||
| 2006 | 2007 | 2008 | |
| Assets | |||
| Current Assets | |||
| Cash | £151,340 | £310,207 | £438,838 |
| Accounts Receivable | £130,200 | £214,145 | £269,211 |
| Other Current Assets | £7,000 | £7,000 | £7,000 |
| Total Current Assets | £288,540 | £531,352 | £715,048 |
| Fixed Assets | |||
| Fixed Assets | £0 | £0 | £0 |
| Accumulated Depreciation | £0 | £0 | £0 |
| Total Fixed Assets | £0 | £0 | £0 |
| Total Assets | £288,540 | £531,352 | £715,048 |
| Liabilities and Capital | 2006 | 2007 | 2008 |
| Current Liabilities | |||
| Accounts Payable | £27,243 | £37,524 | £49,674 |
| Current Borrowing | £30,000 | £130,000 | £130,000 |
| Other Current Liabilities | £51,813 | £134,889 | £233,806 |
| Subtotal Current Liabilities | £109,056 | £302,413 | £413,480 |
| Fixed Liabilities | £50,000 | £50,000 | £50,000 |
| Total Liabilities | £159,056 | £352,413 | £463,480 |
| Paid-in Capital | £50,000 | £50,000 | £50,000 |
| Retained Earnings | (£18,350) | £79,484 | £128,939 |
| Earnings | £97,834 | £49,455 | £72,629 |
| Total Capital | £129,484 | £178,939 | £251,569 |
| Total Liabilities and Capital | £288,540 | £531,352 | £715,048 |
| Net Worth | £129,484 | £178,939 | £251,569 |
| Ratio Analysis | ||||
| 2006 | 2007 | 2008 | Industry Profile | |
| Sales Growth | 0.00% | 64.47% | 25.71% | 8.52% |
| Percent of Total Assets | ||||
| Accounts Receivable | 45.12% | 40.30% | 37.65% | 21.99% |
| Other Current Assets | 2.43% | 1.32% | 0.98% | 50.95% |
| Total Current Assets | 100.00% | 100.00% | 100.00% | 75.87% |
| Fixed Assets | 0.00% | 0.00% | 0.00% | 24.13% |
| Total Assets | 100.00% | 100.00% | 100.00% | 100.00% |
| Current Liabilities | 37.80% | 56.91% | 57.83% | 34.32% |
| Fixed Liabilities | 17.33% | 9.41% | 6.99% | 17.09% |
| Total Liabilities | 55.12% | 66.32% | 64.82% | 51.41% |
| Net Worth | 44.88% | 33.68% | 35.18% | 48.59% |
| Percent of Sales | ||||
| Sales | 100.00% | 100.00% | 100.00% | 100.00% |
| Gross Margin | 79.70% | 74.97% | 73.73% | 100.00% |
| Selling, General & Administrative Expenses | 61.46% | 69.32% | 67.09% | 80.54% |
| Advertising Expenses | 4.51% | 4.57% | 4.00% | 1.54% |
| Profit Before Interest and Taxes | 25.59% | 8.84% | 10.25% | 2.69% |
| Main Ratios | ||||
| Current | 2.65 | 1.76 | 1.73 | 1.63 |
| Quick | 2.65 | 1.76 | 1.73 | 1.31 |
| Total Debt to Total Assets | 55.12% | 66.32% | 64.82% | 60.47% |
| Pre-tax Return on Net Worth | 99.90% | 36.85% | 38.71% | 4.80% |
| Pre-tax Return on Assets | 44.83% | 12.41% | 13.62% | 12.14% |
| Additional Ratios | 2006 | 2007 | 2008 | |
| Net Profit Margin | 18.39% | 5.65% | 6.60% | n.a |
| Return on Equity | 75.56% | 27.64% | 28.87% | n.a |
| Activity Ratios | ||||
| Accounts Receivable Turnover | 4.09 | 4.09 | 4.09 | n.a |
| Collection Days | 57 | 72 | 80 | n.a |
| Accounts Payable Turnover | 11.07 | 12.17 | 12.17 | n.a |
| Payment Days | 27 | 26 | 26 | n.a |
| Total Asset Turnover | 1.84 | 1.65 | 1.54 | n.a |
| Debt Ratios | ||||
| Debt to Net Worth | 1.23 | 1.97 | 1.84 | n.a |
| Current Liab. to Liab. | 0.69 | 0.86 | 0.89 | n.a |
| Liquidity Ratios | ||||
| Net Working Capital | £179,484 | £228,939 | £301,569 | n.a |
| Interest Coverage | 20.02 | 6.78 | 7.32 | n.a |
| Additional Ratios | ||||
| Assets to Sales | 0.54 | 0.61 | 0.65 | n.a |
| Current Debt/Total Assets | 38% | 57% | 58% | n.a |
| Acid Test | 1.45 | 1.05 | 1.08 | n.a |
| Sales/Net Worth | 4.11 | 4.89 | 4.37 | n.a |
| Dividend Payout | 0.00 | 0.00 | 0.00 | n.a |