Running your own business can be stressful and you feel like you have to wear a lot of hats in order to keep it running smoothly. However, there are ways to automate your business that will make your life a lot easier and allow you more flexibility. One such way is by utilizing a virtual call answering service.
This article will talk you through what a call answering service is and the benefits it can bring to your business operations.
Table of Contents
What Is a Virtual Call Answering Service
According to TMC Australia, a phone answering service can greatly assist businesses that are unable to keep up with or adequately manage call overflow.
But what does a call answering service actually do?
Well, call answering services have multiple options and services. The main one being that you can forward your phone number to their service, and they will answer your calls on your behalf.
In addition to this, they are able to answer simple questions (which you can specify answers to in advance), take messages, and now can even offer additional features such as live chat.
Providers have now since expanded services to email answering as well, so if you are looking to automate more areas of your business then this is an additional benefit for you.
What Are the Benefits Of a Call Answering Service
Outsourcing your calls to a company is not only going to save you money on staffing, but it is also going to mean you have someone manning your desk for you at all times, leading to zero missed calls.
Missed calls in your business don’t only impact sales. They can actually have a negative impact on your reputation as well.
Around 60% of users will now come to your website via their smartphone devices, which includes click-to-call routes, so you want to ensure that you have the ability to be able to turn these leads into sales.
In addition, automating some of your business like your calls, means you can work more flexibly and take time off. You know that even if you’re going on holiday your calls will be answered and dealt with as instructed.
You may worry about how the practicalities of this work, but you can brief call answering companies on exactly how you would like calls to be answered and dealt with, meaning you still have control over how your customer’s contact goes.
In short, hiring a call answering service is going to save you time, money, lost sales, and give you more flexibility.
How Much Does This Service Cost?
Providers vary in their options, but most have multiple packages to choose from which will have something to suit your needs. You can expect to pay around $30 a month for a smaller package.
Summary
Automating some of your business, like using a virtual call answering service, is going to make your life less stressful and give you more time to spend doing the things you love. In addition, in most cases, it is also going to save you money as well!
