Business Etiquette

We've all heard of business etiquette — but for most people, it is still a vague concept. It is important though, so that's why I'm expanding on it here!

Business etiquette implies developing good relationships with people in the business world. The success or failure of any business — yours or mine – is highly dependent on business relationships.

Business Etiquette Relies on Two Factors

  • Consideration of other people's feelings and interests
  • Clearing up misunderstandings

Both factors depend on self-conduct, which is what business etiquette really is:


Good business etiquette should be displayed thorough good behavior. Empathy, not being selfish, patience and willingness to negotiate are some good business behaviors that will lead to successful relationships.


A reputation for delivering what you promise goes a long way in the business world. A reputation for integrity is usually gained very slowly, but can be lost quickly. Understanding business etiquette norms within a certain culture or country can provide a framework in which you can work without fear, crossing boundaries in terms of agreements, promises and contracts.


Character reflects the good or bad side of individuals. Good conduct displays open-mindedness, which earns you the respect of your peers and customers.


A certain amount of consideration and sensitivity are essentials of good business etiquette. The ability to tackle any kind of business problem with sensitivity and understanding are part of having good business etiquette.


In all business dealings, you should use tact and diplomacy. Doing or saying things on impulse and without thinking about the consequences can lead to damaged business relationships.

By using the tips above, you can display good business etiquette and earn the respect of your colleagues and customers.