Can An Answering Service Make Your Small Business Bigger?

Ever since the answering machine was invented, it has contributed to the stigma of many small businesses looking small and appearing amateur. Thankfully, today’s entrepreneurs can rejoice! With the technology that exists today, small business owners can set up their own virtual professional answering service.

Traditional vs. Virtual Phone Answering Services

Answering systems used by big businesses can save a lot of time and make call routing more efficient. But a standard phone system requires expensive hardware, software, and maintenance costs. These high costs have made the standard internal answering system out of reach for most small business owners.

However, now companies have begun offering virtual phone answering services that do not require all the expensive setup, yet offers all the benefits of the phone systems used by the major corporations. A virtual answering service allows your customers to dial by name, extension, and leave voicemail to specific individuals. Small businesses can use a toll-free number or a local number.

Benefits of a Virtual Answering Service

The advantages of a virtual answering service are many. First, the cost advantage is considerable. Without having to spend a big outlay of capital on a regular answering system, a small business can get all or most of the features found in high-priced answering systems.

In addition, a virtual answering service gives the appearance and the perception that the business operates not as a small business, but just as big and organized as any large corporation. Although there is no reason to deceive your customers or clients that you are bigger than you are, it does, however, avoid the stigma that many small businesses get who use a simple answering machine. Why not appear as professional as possible if it helps business?

The new business of virtual answering service is a growing one – with more than $2.5 billion in revenue. As more and more small businesses find the benefits of virtual answering services, it will likely continue to grow to fit the needs of small business owners like you.


  1. When I started my business, I did not want to use my home line so I signed up for a virtual phone service. My clients never know that I work from home because when you call my number, you hear, “Thank you for calling. Please enter the ext # of the person you would like to reach. Press for 1 sales etc. And all the calls are forwarded to my home line. I’ve been using a service called by COA Network,, for about a year. I’m very happy with the service.

  2. I agree, it does or should I say it will help your small business spread it wings. Taking the option to hire a phone answering service will help you with the advantages it offers. Furthermore you can be rest assured that your business will be still up and running with the 24/7 advantage.

  3. Im a small business owner who has to do a lot of travel. A few months after starting my business i ended up hiring a telephone answering service to professionally deal with calls when i was on the road. Its great to know a professional human is always on the other side of the line 24/7. I feel it gave me the time and space needed to focus on other aspects of the business and grow the company.

    • Dee, you are right about what consumers want. Small business owners need to weigh the costs of providing a live voice for every call and the benefits it will bring. The answer isn’t always the same for every business.

  4. I agree about being able to talk to somebody right away! The cool thing about the service I use (iTeleCenter) is that you can set it to ring directly to your cell phone and the caller doesn’t even know they went through a virtual phone system. That way I don’t give out my cell phone number but my calls get answered by a real person. When I can’t take a call, the caller hears a very professional greeting I had recorded and then they go to my voicemail. I get alerted right away when I get a new message – and I just signed up for their transcription service so I can read the messages right in my email. Their website is if anyone is interested.

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