Customer Relations

In these competitive times, it is just not enough to handle clients on a mechanical level. Instead, satisfy each customer to such an extent that they feel and say WOW!

Dealing with clients – even unhappy ones – is a fact of life when you have a small business. Here’s how to deal with them the right way.

In times of tough competition, it is essential to hold on to your existing clients even as you try to rope in new ones. Here are 6 tips that will ensure that your clients continue to retain their trust in your small business and stick to you for life.

When you have a small business, your customers mean everything – right down to your success or failure. Here are 5 reasons that customers will make their purchases from your business – or not.

In this competitive business environment, it is very important to have a loyal customer base. Loyal customers not only come back time after time, but they also bring along new customers, thereby increasing your business.

As a small business owner, one of your top priorities has to be building your customer base. Here’s how to utilize the satisfied customers you already have to increase your profits.

These days, customers are more savvy – and wary – than ever before. This is true no matter what you sell. If you want your small business to be successful, you have to know how to market to increasingly skeptical consumers – there’s just no way around it.

When you have a small business, knowing what your target market thinks of your products and services is the key to your success. Finding out this information, however, is sometimes easier said than done.

Many entrepreneurs claim that more than half of their business comes from referrals and yet they don’t know how. Some get so flustered if asked about referrals turning into paying clients that they simply avoid the topic. Very few small business owners are ready to give articulate answers as to where they get their referrals from and how they turn them into paying clients.

In a business world of increasing competition, small businesses are using every tool at their disposal to hold on to existing customers and get new ones. Through the use of behavioral marketing, online business can be better in tune with what makes their target market tick.